Quick answers about ordering, payment, delivery and custom prints. Still stuck? Message us on Telegram.
How do I pay?
With Telebirr. After you place an order you see our Telebirr number and the exact amount. Send the payment with your order code in the note, then upload the receipt screenshot and transaction ID on the order page. We confirm it and start printing.
How long does an order take?
Most pieces are printed to order once your payment is confirmed, and items marked “In stock” are ready right away. We message you when your order is ready and when it is on the way.
Do you deliver outside Addis Ababa?
Not yet — we deliver across Addis Ababa only, or you can pick up your order for free. Delivery fees depend on your area and are shown at checkout.
How long do I have to pay?
We hold an unpaid order for 24 hours. After that it is cancelled automatically, and you can simply order again.
Can you print my own design?
Yes. Upload an STL, 3MF or OBJ on the Custom print page to see the model, choose material and colour and get an instant estimate. We slice it and send you the exact price.
Which materials do you use?
PLA for most toys, decor and lamps — it gives crisp detail and bright colours. PETG for pieces that meet water or sun, like planters, coasters and outdoor parts.
Why can I see lines on the surface?
Those are the printed layers, each about 0.2 mm thick. They are how 3D printing works and part of what gives our pieces their look. The Fine quality option makes them smaller.
Will the colour match the photo exactly?
Very closely, but filament colours can look slightly different between screens and between filament batches.
How do I care for my print?
Wipe with a dry or slightly damp cloth. Keep PLA away from heat above about 50 °C, like car dashboards or hot water. Use only LED bulbs in our lamps.
What if my print arrives damaged?
Message us within 7 days with a photo and your order code. We reprint it or refund you — see our returns policy.
Do I need an account?
No. You can check out as a guest. An account keeps your orders, saved prints and details in one place.
Are your toys safe for children?
Our toys contain small parts and are not suitable for children under 3. Supervise younger children.
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