Every print is checked by hand. If something is wrong, we make it right.
Damaged or faulty prints
If your order arrives damaged or a print has a defect, message us on Telegram within 7 days of delivery with your order code and a photo. We will reprint it free or refund you.
Changed your mind
Because most pieces are printed to order, we can't accept returns for a change of mind. In-stock items can be returned unused within 7 days; the delivery fee is not refunded.
Custom prints
Custom prints are made to your file and specification, so they can't be returned unless they are faulty or don't match the quote you accepted.
Refunds
Refunds are sent by Telebirr to the number that paid, within 7 working days of approval.
Cancelling an order
Unpaid orders can simply be left — they cancel after 24 hours. Paid orders can be cancelled for a full refund until printing starts; message us on Telegram.
Still have a question? Message us on Telegram →